Cinemark in West Springfield doesn't close theirs until at least 11, if not 11:30, especially on a Friday night. I was informed that the concession stand closes in 10 minutes, when the movie I was trying to see was scheduled for a 9:40 start. I decided to ask when the concessions were open until because I wanted to make sure I could get my refills that I had just purchased with the popcorn and soda, since every theater stupidly closes the concessions well before their movies are done playing. The concessions were extremely outrageously priced, but at least on the popcorn and soda large sizes they give you a refill, right? WRONG. At one point the manager came out for something, then they looked at the line that was accumulating behind us, turned and went back into the back room instead of trying to help and move things along. Funny thing is that there were at least 3 employees behind the counter, but they seemed very disorganized and only used one register. It's wierd having to get your tickets and concessions at the same place. It took us about half an hour to get tickets, popcorn and soda, when there were only two customers ahead of us, and all they ordered was tickets, popcorn and soda as well. I couldn't really figure it out, but it was pretty unpleasant. The smell might have been cigarettes but I don't think it was just that. When you get your parking figured out and find your way in, you have to enter Regal from the Casino, which smells really bad and was extremely busy on Friday night. What do the numbers mean at each landing? I saw one of them change to another number when driving in. You'll find yourself following signs that keep bringing you in circles. First of all, if you're going to go here, you might want to avoid the confusing parking garage. I don't think we will be coming back to this theater. I was mearly making a suggestion and got a very rude response and brush off, which was very unnecessary.
I mentioned that they might want to let the staff downstairs know this rule, to which again I was answered "not my problem". Upon arrival, we were told we couldn't bring them in - the girl at the ticket counter was nice enough - the balding manager however, looked me and my husband in the eye and repeatedly said not my problem.
We had 15 minutes until the movie, so plenty of time to go get them. We asked if we were allowed to bring milkshakes from Kringle candle into the theater, and we're told yes, anything from the casino you could bring in. Now, I will take some responsibility as I didn't directly ask someone who worked in the theater first - but we did ask down in the casino and you would think that since the cinemas are IN the casino they would be a reilable source of information. My problem was with the manager, or at least the balding guy who passed himself as the manager.
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